Privacy Policy

PRIVACY POLICY

This privacy policy explains how We collect your personal information through our Site when you access it on any Device. We may modify this privacy policy at any time and the changes will take effect from their posting on the Site. Your access and use of the Site constitutes your acceptance to this privacy policy. This privacy policy is incorporated into and is subject to, the Terms and Conditions.

COLLECTING INFORMATION

While providing your personal information is not required for you to access or use the Site, it is necessary to provide your personal information when you place an order online, when you register with Us to receive information or when you provide feedback. Information we collect from you may include (without limitation): your name; address; date of birth; email address; phone number; physical address; gender; social media information and when necessary, your credit card details.

We may automatically collect information regarding your interaction with, and use of, our Site. Information we may collect includes (without limitation): your Device type and identifier; hardware information; IP address; browser type and language; cookie information; system type; whether you have enabling software to access certain features; access times; referring website URLs; information about your purchases and other information about your digital interactions with us.

COOKIES

Cookies are small text files placed on your hard-disk which are used to improve your experience on the Site and to assist Us to understand and analyse your use of the Site. We can use cookies to identify the owner of a user account and to store articles in a shopping basket during the purchasing process. Most internet browsers allow you to accept or decline cookies, or to adjust the browser settings to decline all cookies. However, declining cookies may impact your experience of the Site or limit the Site’s functionality. We are not aware of any cases in which cookies have caused damage to a Device.

IP ADDRESSES

An Internet Protocol (IP) Address is a set of numbers automatically assigned to your computer when you log onto the Internet. Typically, we do not link your IP Address to your personal information. However, in rare instances, we may need to link IP Addresses to personal information if it becomes necessary for compliance with these Terms and Conditions.

USE OF PERSONAL INFORMATION

We will use your personal information for the purpose for which it was collected. For example, when you have placed an order, we may use your personal information to contact you regarding the status of your order or delivery. If you contact Our customer service, we may use your personal information (including your contact history) so that we are better able to process your request and provide you with the best service possible. If you have given us your personal information during a sale of a product or service, we may use your personal information to inform you about similar products and services. We may also contact you to ask for your feedback after a sale of a product or service. Information may be sent to you in a number of ways, including post, electronic mail, SMS and MMS. You may unsubscribe from these communications at any time by contacting Us. Your consent to receiving such communication will remain current until you advise us otherwise. We will not send you any commercial electronic messages such as SMS or emails unless this is permitted by the Spam Act. We may also use your personal information for any purposes required or authorised by or under applicable law.

USER CONTACT FORMS

When you fill out a contact form on our website or through any social media platform wishing to get in touch with Us, We will collect that information and use it to get in touch with you in response to your query.  We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.

MAILING LIST

If you sign up to one of our mailing lists or provide us with your contact information, this means that you have opted in and have consented to us sending you emails relating to what We do and provide as a company.  We send all emails as per the guides set out by the Australian Communications and Media Authority.

SOCIAL NETWORK WIDGETS AND BUTTONS

By clicking or using any social network widgets on the Site, you understand that you do so according to the terms of the Privacy Policy.  Liking or Following, and content using these widgets may become visible to your social network.

MAPS/VIDEO AND OTHER EMBEDDED CONTENT

Embedded content such a Google Maps YouTube, videos etc is embedded or placed on the Site.  It is not hosted on our servers and therefore any interaction with such services is done so according to their privacy policy.

DISCLOSURE

We will not disclose your personal information, except if required by law, to enforce our Terms and Conditions, or as set out in this privacy policy.

We will, from time to time, use third-party service providers to facilitate the delivery of our services. We will not disclose any personal information to which you have not consented to. All third- party service providers selected by Us have either received and agreed to comply with Our privacy policy, or have their own privacy policies, which are consistent with our privacy policy.

We may, on occasion, be required to disclose your information to service providers that are located outside of Australia. We will use all reasonable measures to ensure that Our third-party service providers, in whichever jurisdiction, adhere to the terms of this privacy policy.

STORAGE OF PERSONAL INFORMATION

We have implemented security measures to protect personal information that we collect from you.  We receive and store that information on our secure databases, located in Australia, and are only accessible as needed by Our authorised staff who are fully aware of the importance of protecting your personal information. If you are accessing our site from a location outside Australia, your connection will be through, and to, servers located in Australia. Additionally, unless otherwise specified, orders placed with Us will be accepted, processed and shipped from, Australia.

CREDIT/ DEBIT CARD TRANSACTION SECURITY

We do not store your credit/debit card information. We use a credit card/debit card service for online ordering. As a result, all credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason, authorise payment then you will be notified of this at the checkout stage of your purchase. We use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser including but not limited to Chrome, Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it is transmitted over the Internet. We designed the Site to accept orders only from web browsers that permit communication through SSL technology. This means that all orders placed are securely encrypted and protected and means you’ll be unable to inadvertently place an order through an unsecured connection.

RIGHT TO REQUEST ACCESS AND CORRECTION

You have the right to request access to your personal information which We hold. You have the right to request Us to correct the personal information We hold about you. All requests must be made to the Privacy Officer by clicking here.

NO GUARANTEE

Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed.

CHANGES TO THIS POLICY

We regularly review our privacy policy to ensure that it is error-free, easily accessible, contains all the required information, is implemented in full, and is compliant with applicable law. This privacy policy may be changed from time to time in order to ensure new developments and opportunities relating to the Internet are kept in line with legislation.